Online Sales Return Policy

Return Process – Purchases from

Return to us by mail or in store. 

In store return of on online purchase:

  • You may bring in your product to any Salon Brands store for refund within 30 days of purchase. 

  • Shipping is only refunded to you if there was an error on our part.

  • You must bring in the original packing slip and package components.

  • Refunds can only be made to the original purchase method, please bring with you the card that you purchased your item with.

Mail in return of an online purchase:

If for any reason your purchase from does not completely satisfy you, you may return any item to the following address:


Salon Brands/SPP

Attn:  Returns Processing

1950 S West Street

Wichita, KS 67213


  • Please return any unsatisfactory item to us within 30 days of your receipt.

  • Please send the returned item in its original packaging and components.

  • You must include a copy of the packaging invoice that accompanied the item when you received it.  Please circle the item you are returning on the packing invoice and note the reason for your return. 

  • Do not return the product to us via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service.

  • We will confirm our receipt of the return via email once we have processed the return.

  • Within 30 days of our receipt of your returned item that is accompanied by a copy of the packaging invoice, we will process a credit to the credit card or debit card that was used to purchase the item.  In the case of returned gifts, you will need to note on the packaging invoice copy that you need to be issued a new gift card or check.  Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.

  • You can return the item(s) to us using the ground shipper of your choice to the address listed above.  Be sure to include your properly marked packing invoice with your shipment.